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About Us

Our Mission

Customer Satisfaction

At Cadence, customer satisfaction is not an after-thought. We founded and built Cadence on the principle of not simply satisfying our customers, but of surpassing their expectations. At Cadence, our culture revolves around providing unparalleled customer service. We may sell high-end products and provide world-class coaching, but we take enormous pride in realizing that our business is driven by satisfied customers from all walks of life. As consumers ourselves, we realize products and services alone do not make for satisfied customers; we know that, above all, each person deserves to be treated as a unique, important, and valued friend. This fundamental principle guides us in the way we treat people, the products we carry, the staff we hire, and the relationships we forge in our industry.

When you are a Cadence customer or coached triathlete, cyclist, swimmer or runner, you can rest assured that you will receive unparalleled high-caliber service at our Philadelphia training center and retail bike store. Whether you are a professional, a weekend warrior, an avid enthusiast, or a beginner, we realize that you are unique and deserving of a relaxed and unintimidating environment, and vigilant professional care.

Cadence guarantees your satisfaction. We want your experiences with us to be unique and professional in every way. In addition to this, we want your experiences at Cadence to bring you genuine value and ultimate satisfaction.

Cadence differentiates itself by keeping its promises and providing the highest caliber customer service experience. If for any reason we fail to deliver, or fail to satisfy, you can rest assured that we will go out of our way to make things 100% right.

 

Service Guarantee

  • 100% customer satisfaction
  • 100% up-to-date products and services
  • To under promise and over deliver
  • Always individualized coaching services
  • Best-in-class cycling and multisport products at all price points 
  • Up-to-date knowledge on the latest in cycling and multisport technology
  • Barnett's certified technicians

When you come into Cadence, be assured that you are not only receiving the best advice, service, and products for your money, but that you can come back to us at any time with a complaint. If any service or product we provide is not to your liking, let us know. Not only will we make things right, we will learn from the experience and make sure that in the future we correct our mistakes.

The Team

Name: Mark Davino
Position: Service Manager & Owner
Mark has worked in bike shops in Texas, California and now at Cadence. Mark brings his passion for all things bikes to his work every day, helping anyone who walks in the door whether they are looking to replace their rusty chain or buy their next dream bike. Mark is an accomplished cyclocross racer, finishing second overall in the Elite PA series. 
 
Name: Brady Gibney
Position: General Manager & Owner
Brady has been with Cadence since the summer of 2007. Starting as a coach, doing bike fits and teaching classes, Brady moved to the Performance Center Manager in 2009 and then became the GM in early 2011. Brady lives in Philadelphia with his wife, Kathleen and their son, Galen and is an active triathlete and duathlete. To see Brady's coaching and racing palmares Click Here.
Name: Dave King
Position: Sales Manager & Owner
 
Dave moved to Philadelphia with his family from Austrailia in late 2011 and began work at Cadence shortly after. Dave brings a great deal of triathlon expertise to the store and is a high finishing age-grouper in every race he enters. Dave won the competitive 40-45yo age-group in the 2012 Philadelphia Insurance Triathlon and is aiming to take on the challenge of Cyclocross.
 
Name: Jude Vilain
Position: Head Mechanic
Name: Aley Schafer
Position: Retail Associate
Name: John Abbott
Position: Mechanic/ Physiological Testing
Name: Mac King
Position: Retail Associate
Name: Jack Braconnier
Position: Head Coach/ Retail Associate
Name: Matt DiCarlo
Position: Head Coach/ Retail Associate
 
 

5000 Ridge Ave,

Philadelphia PA 19128

215.508.4300

Monday 10AM - 7PM

Tuesday 10AM -7PM

Wednesday 12AM - 8PM

Thursday 10AM - 7PM

Friday 10AM - 7PM

Saturday  9AM - 5PM

Sunday 11AM-5PM

 

  

 

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© 2012 Cadence Cycling and Multisport Centers, LLC. All Rights Reserved

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