At Cadence, customer satisfaction is not an after-thought. We founded
and built Cadence on the principle of not simply satisfying our
customers, but of surpassing their expectations. At Cadence, our culture
revolves around providing unparalleled customer service. We may sell
high-end products and provide world-class coaching, but we take enormous
pride in realizing that our business is driven by satisfied customers
from all walks of life. As consumers ourselves, we realize products and
services alone do not make for satisfied customers; we know that, above
all, each person deserves to be treated as a unique, important, and
valued friend. This fundamental principle guides us in the way we treat
people, the products we carry, the staff we hire, and the relationships
we forge in our industry.
When you are a Cadence customer or
coached triathlete, cyclist, swimmer or runner, you can rest assured
that you will receive unparalleled high-caliber service at our
Philadelphia training center and retail bike store. Whether you are a
professional, a weekend warrior, an avid enthusiast, or a beginner, we
realize that you are unique and deserving of a relaxed and
unintimidating environment, and vigilant professional care.
Cadence guarantees your satisfaction. We want your experiences with
us to be unique and professional in every way. In addition to this, we
want your experiences at Cadence to bring you genuine value and ultimate
Cadence differentiates itself by keeping its
promises and providing the highest caliber customer service experience.
If for any reason we fail to deliver, or fail to satisfy, you can rest
assured that we will go out of our way to make things 100% right.
100% customer satisfaction
100% up-to-date products and services
To under promise and over deliver
Always individualized coaching services
Best-in-class cycling and multisport products at all price points
Up-to-date knowledge on the latest in cycling and multisport technology
Barnett's certified technicians
When you come into Cadence, be assured that you are not only
receiving the best advice, service, and products for your money, but
that you can come back to us at any time with a complaint. If any
service or product we provide is not to your liking, let us know. Not
only will we make things right, we will learn from the experience and
make sure that in the future we correct our mistakes.